At EQ3, we know that choosing the right designs to outfit your space is an important step in personalizing your home. If your piece isn’t exactly what you envisioned, we are happy to take it back based on the following terms:

To return furniture, including ready-to-ship upholstery, dressers, beds, dining tables, dining chairs, consoles, rugs (5x8 or larger), the return must be initiated through Customer Care by emailing customercare@eq3.ca or calling 888-988-2014 within seven days of delivery. Pick up fees may apply. Photos may be requested before the return is authorized.

Please Note: Furniture or accessory items that show minor wear and tear may be subject to a 20% restocking fee. EQ3 reserves the right to refuse a return should the item be materially damaged or unsellable. Final Sale: If your original receipt states Final Sale, the product is not returnable or eligible for exchange.

In order for us to correct any issues, please contact the EQ3 Customer Care team with warranty or shipping-related claims immediately. A claim for damaged or incorrectly shipped product is only available for seven days following delivery.

Make sure to report your damaged or defective product within 72 hours of receiving it to Customer Care. If you believe your product is defective, please see the warranty policy for the applicable product type and what is and is not considered a defect under this policy. Issues that are not covered by warranty include (but are not limited to) fabric pilling, chenille napping, wood variation, and feather maintenance. Additionally, it’s important to recognize leather is a natural material and, as such, each hide reflects its own characteristics. On average, four to five hides are used on most sofas. Variations in shade, grain, texture, patterns of original hair follicles, healed scars, brands, neck growth marks, nicks, scratches, wrinkles and relaxing are natural characteristics of leather and are not considered defects subject to a warranty claim.

Provided your return meets our criteria as outlined above we offer refunds on the amount paid, excluding delivery fees. Delivery fees are non-refundable where delivery has taken place.